Support for MOOC participants

If you are a participant on a MOOC and have a potential problem situation, find out who is responsible for the course and contact them through the course area.

• Often the courses have discussion forum where you can post questions and remarks regarding the course.
• Always read the instructions first at your MOOC's website and contact the responsible instruction only after that.
• mooc.helsinki.fi administrator can not answer questions about individual courses, assignments, etc.

• Instructions how to create a user account
• Blackboard Open LMS Help pages for students

Support for teachers

The Educational Technology Services offers support and guidance for the teachers at the University of Helsinki.

• More information
• Follow the News for latest announcements
• There is also a Q & A discussion forum for the whole MOOC site
• Blackboard Open LMS Help pages for teachers
• Request a new course area (in Finnish)
• How do I get student numbers for participants in MOOC courses? (In Finnish)